Store Policy
Customer Care
Rebecca Shelton Books Customer Care
Rebecca Shelton Books (RSB) is always available to help. You can contact RBS Customer Service by clicking this link here and submit a support inquiry.
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(USA)
Request Permission
Follow our detailed guidelines for requesting permission to use material from one of our titles.
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We here at Rebecca Shelton Books know the importance of customer care. After working in customer service for several years Rebecca learned a lot about what makes customers happy. It's about listening but more than that, it's about hearing you. We can all take a little more time to do that for each other. It's when we truly feel heard that a little healing takes place. We look forward to reading your customer care requests and truly hearing...you.
Privacy & Safety
Privacy Statement
This privacy policy sets out how Rebecca Shelton Books uses and protects any information that you give Rebecca Shelton Books (hereafter referred to as RSB) when you use this website.
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RSB is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
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RSB may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1, 2020.
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What We Collect
We may collect the following information in order to provide information or services to you when using out website information request forms, subscriptions to newsletters, or contacting our customer service representatives by phone. We only collect personally identifiable information that you submit voluntarily:
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Name and job title
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Contact information including email address and telephone
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Demographic information such as postcode, mailing addresses, preferences and interests
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Other information relevant to customer surveys and/or offers
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What We Do With The Information We Gather
RSB collects personal information only with the express consent of the user when they request information from our organization. This information is only used when communicating with users as per their indicated preferences and as needed for service-related communications. We may use the information you provide for:
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Internal record keeping
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To improve our products and services
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To send promotional communications about special offers
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may also use the information to customise the website according to your interests.
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Opting Out
RSB provides users with the ability to opt out from communications from any of our newsletters. An opt out option will appear at the bottom of a newsletter received by email and users can request removal from that correspondence.
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Security
We are commited to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
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We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
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Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
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You can choose to accept or decline cookies. Most we browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Wholesale Inquiries
Thank you for your interest in the RBS Wholesale Program!
Wholesaler Inquiries may be made by clicking this link here.
There is no minimum order requirement. If you are interested in purchasing Rebecca Shelton's books with the intention of reselling them or to use in your training business, wellness practice, office, bookstore, and/or etc...send us a request at the link above. We will contact you with the information you need to place those orders and the get the discount rate data.
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Please tell us the number of books you wish to order, how large your school, group or business is, and any other pertinent details applicable.
Payment Methods
Credit / Debit Cards
The default payment method is by credit or debit card which can be added to your account in the billing portal.
Add or update your credit card, visiting My Account and then clicking the My Wallet link on the left hand side of the page. Here you will see your card information.
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